TERMS OF SERVICE

Skrub is a Software-as-a-Service (SaaS) platform designed for reputation monitoring and response drafting. Our Service helps businesses:

• Monitor and aggregate reviews from third-party platforms
• Analyze reviews using AI-powered risk scoring
• Generate draft responses and templates for review management
• Create informational templates for addressing potentially fraudulent reviews

AI can make mistakes. AI-generated content may contain errors, inaccuracies, or inappropriate suggestions. By using our Service, you acknowledge and agree that:

• You will review all AI-generated responses and legal scripts for accuracy before sending, submitting, or acting upon them
• You are solely responsible for any content you publish or submit based on AI suggestions
• Skrub is not liable for errors, omissions, or inaccuracies in AI-generated output
• AI suggestions should be treated as starting points, not final drafts

By using Skrub's removal request features, you acknowledge that:

• Skrub does not provide legal advice or legal services
• Generated scripts are templates that may require modification for your specific situation
• You should consult with a licensed attorney before taking any legal action
• Laws regarding defamation, libel, and online reviews vary by jurisdiction
• Skrub employees and contractors are not attorneys (unless separately licensed and retained by you)

Skrub is an independent tool and is not affiliated with, endorsed by, or partnered with:

You are responsible for complying with the Terms of Service of any third-party platform from which you access or manage reviews. This includes but is not limited to:

• Google's Terms of Service and Maps Platform Terms
• Facebook's Terms of Service and Content Guidelines

Review removal is at the sole discretion of the hosting platform (Google, Facebook, TripAdvisor, etc.). Skrub provides tools to help you identify potentially problematic reviews and draft responses, but we have no control over platform decisions regarding review visibility or removal.

To the maximum extent permitted by applicable law:

Skrub shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your reliance on AI-generated content
• Actions taken by third-party platforms against your accounts
• Errors or inaccuracies in review data scraped from third-party sources

As a user of Skrub, you agree to:

• Provide accurate account information
• Maintain the security of your account credentials
• Use the Service only for lawful purposes
• Review all AI-generated content before use
• Comply with all applicable laws and third-party platform terms
• Not use the Service to harass, defame, or harm others
• Not attempt to reverse-engineer or exploit the Service
• Not share your account with unauthorized users

By using Skrub, you acknowledge that:

• We collect and process data necessary to provide the Service
• Review data is sourced from publicly available third-party platforms
• We may use anonymized, aggregated data for service improvement
• We implement reasonable security measures to protect your data
• You are responsible for any data you export or share from the platform

For detailed information about our data practices, please refer to our Privacy Policy.

For purposes of applicable data protection laws (including GDPR), the following roles apply when you use Skrub:

Either party may terminate this Agreement at any time:

• You may cancel your subscription at any time through your account settings or by contacting support
• Skrub may suspend or terminate your access for violation of these Terms, non-payment, or at our discretion with reasonable notice

Upon termination, your right to use the Service will immediately cease. Data retention and deletion will be handled according to our Privacy Policy.

Skrub reserves the right to modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We may notify you via email or in-app notification
• Continued use of the Service after changes constitutes acceptance

We encourage you to review these Terms periodically for any changes.

By subscribing to Skrub, you acknowledge that:

• Subscription fees are generally non-refundable
• You may cancel your subscription at any time to prevent future charges
• Cancellation does not entitle you to a refund of fees already paid
• Refund requests may be submitted to support@skrub.io for review
• Skrub reserves the right to approve or deny refund requests without obligation to provide reasoning

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Illinois, and the parties hereby consent to personal jurisdiction and venue therein.

You agree to defend, indemnify, and hold harmless Turtle Digital Holdings, LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit, post, or transmit through the Service
• Your actions taken based on AI-generated content or defense scripts

Informal Resolution First: Before filing any formal dispute, you agree to contact us at support@skrub.io to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

• Arbitration shall take place in Illinois or remotely via video conference
• The arbitrator's decision shall be final and binding
• Each party shall bear its own costs and attorney's fees

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

You must be at least 18 years of age to use the Service. By using Skrub, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

Skrub respects the intellectual property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond to valid notices of alleged copyright infringement.

To file a DMCA notice, please provide:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the material claimed to be infringing and its location on our Service
• Your contact information (address, telephone, email)
• A statement of good faith belief that use is not authorized by the copyright owner
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material is infringing may be subject to liability.