Frequently Asked Questions

It's simple. Just enter your website URL and we'll automatically discover your business across 6 major platforms. Then we check each review and give it a score from 1 to 10 (1 = looks real, 10 = likely fake). For reviews that look suspicious, our Google Gemini-powered AI writes a removal request tailored to each platform's policies. The whole process takes about a minute.

It depends on the platform. Google usually responds within 1-2 weeks. Some platforms can take a bit longer, sometimes up to a month. Reviews that clearly break the rules tend to come down faster. Our customers typically see results within 5-7 days for the obvious fakes.

Don't give up. Sometimes it takes a second try. Skrub can help you write a stronger appeal with more details. You can also contact platform support directly to explain your case. Many of our customers got reviews removed on appeal that were rejected the first time.

Skrub works directly with each platform's published content policies. When our AI detects a review that violates platform guidelines—like spam, fake content, conflicts of interest, or harassment—we generate a removal request that cites the specific policy violation. This is exactly what platforms want businesses to do. We're not removing honest negative feedback; we're helping you flag the fraudulent reviews that platforms actively want to remove from their systems.

We support 8 major review platforms: Google Maps, Facebook, TripAdvisor, BBB, Trustpilot, UberEats, DoorDash, and OpenTable. These are where most customers look before choosing a business. Just enter your website and we'll auto-discover your listings across all of them.

Every review gets a score from 1 to 10. A score of 1 means the review looks real. A score of 10 means it's likely fake. We look at things like: Is the reviewer brand new? Did they only write one review ever? Does the review sound like spam? Reviews scoring 7-10 are the ones you should report for removal.

Yes! You get 14 days free with full access to everything. No credit card needed to start. Scan your business, see which reviews look suspicious, and try out the removal requests. If it's not for you, just don't subscribe. No strings attached.

After 14 days, you pick a plan if you want to keep using Skrub. Since we don't take your card upfront, you won't be charged anything automatically. If you don't subscribe, that's fine—there's no pressure and no obligation.

Easy. Go to your Profile, click "Manage Subscription," and cancel with one click. You keep access until the end of your billing period. No hoops to jump through—if Skrub isn't working for you, we make it simple to leave. You can also email support@skrub.io if you need help.

Yes. We take security seriously. Your data is encrypted and we never share it with anyone. We only look at your public reviews—we never ask for access to your Google or other platform accounts. Your password is stored securely and even we can't see it.

We can't promise that, because Google and other platforms make the final decision. But we give you the best shot. Reviews that clearly break the rules have a good chance of coming down—our customers see success rates of 65-80% for the obvious fakes. We give you the tools; the platforms make the call.

You can, but it'll cost you $500-$2,000 per review with no guarantee it works. Skrub costs a fraction of that and handles all your reviews. Plus, for most fake review situations, a well-written removal request works better than legal threats. Lawyers are great if someone is truly defaming you and you need to go to court—but for everyday fake reviews, Skrub is faster, cheaper, and usually more effective.